Return & Refund Policy
We always take pride in our product quality and our strict quality control.We have a friendly customer service team and we are always here to serve you. In order to provide you with maximum peace of mind, we offer a comprehensive 30 Days Return Warranty.If you had any problem after receiving your item, please send email to our customer service: [email protected].
Defective merchandises are subject to refund within 30 days after delivery, these defective problems are including but not limited to stains, zipper malfunction, ripped or torn.The size data of each garment on the website is measured according to the actual size of the product. Please check the size chart carefully to choose the right products.We will not accept any complaint and compensation for size error caused by personal reasons.Only accept size changing service.After receiving the goods, it's not a quality problem,It's just because of personal reasons that I don't like it,No return is allowed.
To guarantee a fast and smooth warranty process:
Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.
Once we have received your emails in our customer service's inbox, we will reply you in 24 hours.
Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is available only! Any return or exchange will be valid when it is accepted by our customer service center.
Once we receive all the relevant information and confirm it, we can allow the return and replacement. The customer is responsible for the return of freight charges. The returned products should be in the same state as they were sent out, should not be worn or washed, and should be labeled.
Promotional products are not returned or exchanged.
Please contact customer service , if you have any problem about your order.
Our policy lasts 30 days. If 30 days have gone by since you have accept the package, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
2、Refunds Policy(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at [email protected].
Returns & Refunds Fee
Contact customer service to return according to the actual postage generated by the actual return, We will refund your original payment account within three working days.
Please note the following product return requirements:
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging,
accessories and embellishments fully intact;
Gift cards,formal dress, jewelry, swimwear, underwear and bodysuits merchandise may not be returned.
If it is our company's problem, we will take full responsibility and we will allow return to our warehouse for refund or exchange. Once we have received the item, we will refund the full price of the original product plus shipping, or resend for a free replacement. This solution is only applicable if Allyzone is responsible for shipping the wrong item/size.
Order error (item size)
We can also allow returns if a customer orders an incorrect size or product. In this case, the customer will be responsible for the return shipping costs for the replacement (to and from our warehouse). If the customer chooses a refund, we will refund the product price. But the shipping fee is not refundable.
If the customer decides they no longer need the item or just want a replacement, they can report to us within 30 days of receiving the product for a partial refund of the product cost.
Please contact our Support Center for further assistance. We will do our best to help you and reply to all messages within 24 hours.
For returns due to consumer reasons, the freight will be borne by the consumer. The specific cost is subject to the courier company you choose.
If the goods received by us are damaged or incorrect, the consumer does not need to bear the resulting shipping costs.
Consumers will not pay for returned products.
If you would like to send the product back after completing a refund, please contact us for a return address.
Before shipping, please contact us.Our staff will answer your questions for you.
E-mail ：[email protected]
Tel : +(86)171 0600 3973
Company ：Shenzhen Demingshi Trading Co., Ltd.
Company Address ：No. 1627, Building 1, Wanjunhui Business Apartment, West of Guangshen Expressway, Xixiang Street, Baoan District, Shenzhen，Guandong Province，China